8cbaji Privacy Policy
Protecting your personal information is our highest priority. This policy describes how 8cbaji collects, uses, and stores your data.
1 Introduction and Scope
Please read this privacy policy carefully. By using the 8cbaji platform, you are considered to have agreed to the terms of this policy.
8cbaji (referred to hereinafter as "we", "us", or "the platform") operates a secure and reliable online entertainment platform for users in Bangladesh. We take the personal privacy of every user who uses our services very seriously and are committed to ensuring the highest level of security in storing their information.
This privacy policy explains what types of information we collect when you use the 8cbaji website and application, how that information is used, with whom it may be shared, and what rights you have over your information. This policy applies to all our services, products, and communication channels.
2 What Information We Collect
2.1 Registration and Identity Information
When you create an account on 8cbaji, we collect the following information:
- Full name and date of birth
- National ID or passport number (for age verification)
- Email address and mobile number
- Residential address
- Preferred language and currency (BDT/Taka)
2.2 Financial and Transaction Information
To ensure secure financial transactions, we collect:
- bKash, Nagad, and Rocket mobile banking account numbers
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction date, time, and amount
Full card or account numbers are never stored.
2.3 Technical and Usage Information
To improve the quality of the platform, we automatically collect:
- IP address and device identifier
- Browser type and operating system
- Login time and session data
- Page visit history and click patterns
- Information obtained from cookies and similar tracking technologies
2.4 Communication and Support Information
When you contact us, we store:
- Records of live chat conversations
- Messages sent via email
- Support ticket and complaint details
- The nature of the issue and resolution information
3 Purpose of Data Use
8cbaji uses the information we collect only for lawful and specific purposes. The main reasons for our use of information are described in detail below:
- Account Management: Completing the registration process, verifying identity, and keeping your account secure.
- Transaction Processing: Successfully completing deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
- Customer Support: Resolving your issues via 24/7 live chat and email, and maintaining service quality.
- Fraud Prevention: Identifying suspicious transactions, preventing account hacking, and controlling money laundering (AML).
- Responsible Gaming: Verifying age, monitoring unusual playing patterns, and assisting with setting limits when needed.
- Service Improvement: Analyzing platform performance, adding new games and features, and improving the overall user experience.
- Communication: Sending bonus offers, important updates, and security-related notifications (based on your consent).
- Legal Compliance: Complying with applicable laws and regulations, and responding to lawful requests from authorities.
4 Information Sharing and Disclosure
8cbaji never sells your personal information to third parties for commercial purposes. Information is disclosed only in the limited circumstances described below.
Service Provider Partners
We work with trusted service providers for payment processing, IT infrastructure, and game operations. These partners have limited access to your information only for their designated tasks and are bound by strict confidentiality agreements.
Legal Authorities
If compelled as part of a court order, government investigation, or legal process, 8cbaji may provide necessary information to the relevant authorities. In such cases, we always provide only the minimum information required.
Fraud Prevention Organizations
To prevent misuse of online gambling and ensure a responsible gaming environment, we may share limited information with industry-standard fraud prevention organizations.
5 Cookie Policy
What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser that help websites remember your preferences and activity. 8cbaji uses the following types of cookies:
- Essential Cookies: Necessary for maintaining login sessions and ensuring security. Without these, the platform cannot function properly.
- Performance Cookies: Used to understand which pages are visited most and where errors are occurring.
- Functionality Cookies: Store your language preference, layout settings, and personalized experience.
You can block or delete cookies through your browser settings. Please note that disabling essential cookies may prevent some important features of the platform from working.
6 Data Security Measures
8cbaji uses industry-standard security technology to protect your personal and financial information. Our main security measures are as follows:
- SSL/TLS Encryption: All information transmitted between your browser and our servers is protected by 256-bit SSL encryption.
- Data Encryption: Stored sensitive information (passwords, payment details) is protected with strong encryption algorithms.
- Access Control: Access to your information is restricted to authorized personnel only and is reviewed on a regular basis.
- Two-Factor Authentication (2FA): The option to enable two-factor authentication is provided for additional account security.
- Regular Security Reviews: Regular security tests and audits are conducted to identify vulnerabilities in our systems.
Even so, no digital system is completely free from flaws. In the event of a data breach, we will notify affected users as quickly as possible in accordance with applicable law.
7 Data Retention Period
8cbaji retains your information only for as long as it is needed to fulfill the purpose for which it was collected or to comply with legal obligations. The retention period depends on the type of information:
- Account Information: Retained while your account is active and for a set period after account closure as required by law.
- Financial Transaction Records: Retained for a specified period in accordance with applicable regulations to comply with financial regulation and tax law.
- Communication Records: Retained for a limited period to verify customer support quality and resolve potential disputes.
- Technical Logs: Retained for a limited period for the purpose of security monitoring and system error analysis.
8 Your Rights
Right to Access and Review Information
You may request a copy of the personal information we hold about you at any time. We are obliged to provide the relevant information within a reasonable time after receiving the request.
Right to Correct Information
If any information we have collected about you is incorrect or incomplete, you may contact our support team to correct or update it.
Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, we reserve the right to refuse this request in cases of legal obligation or an ongoing investigation.
Right to Object to Processing
You may opt out of marketing communications at any time. Withdrawing consent is possible through account settings or via email, but this will not affect the lawfulness of prior processing.
To exercise your privacy rights or make any data-related request, contact our support team 24/7 via live chat or email.
9 Protection of Minors
8cbaji is for individuals aged 21 and above only. We do not knowingly collect information from minors. Age is verified through the national ID card during the registration process.
If we learn that a minor has created an account, the relevant account will be closed immediately and all collected information will be deleted. We ask parents and guardians to contact us immediately if they suspect their child is using 8cbaji without authorization.
10 Policy Changes
8cbaji may update this privacy policy from time to time. The policy may be revised due to legal changes, the addition of new services, or business changes.
For significant changes, we will display a notice on the platform and notify you at your registered email address. Continuing to use the platform after a change is made will be considered as your agreement to the updated policy. We recommend reviewing this page regularly.
11 Contact Us
Send a Privacy-Related Request
If you have questions about this privacy policy or wish to exercise your data rights, contact our privacy team through any of the following methods:
We generally aim to respond to all privacy-related requests within a reasonable time.